Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Change-of-Mind Returns
To request a return, please contact us within 14 days of receiving your order.
Once you have notified us that you wish to return your order, the item must be sent back to us within 14 days.
For change-of-mind returns, including where:
- you have ordered the wrong model, size or colour;
- the strap does not suit your personal preference;
- you no longer require the item; or
- you would simply prefer a different product
The customer is responsible for the cost of returning the item to Geneva Watch Straps.
We strongly recommend using a tracked postal service, as the returned item remains your responsibility until it reaches us.
In selected countries, Geneva Watch Straps may be able to provide a prepaid return shipping label upon request. Where a prepaid label is provided for a change-of-mind return, the cost of the return shipping will be payable by the customer.
Return Condition
Returned products should include all supplied components and, where reasonably possible, their original packaging.
If a returned product has been worn, damaged, altered or handled beyond what is reasonably necessary to inspect it, and this has reduced its value, we reserve the right to make an appropriate deduction from the refund to reflect that reduction in value.
This may include, for example, significant wear, scratches, installation damage or other damage caused after delivery.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, materially not as described, or you have received an incorrect product due to an error by Geneva Watch Straps, please contact us as soon as possible.
Where Geneva Watch Straps is responsible for the issue, we will cover the reasonable cost of returning the product and will arrange an appropriate refund, replacement or other remedy in accordance with your applicable consumer rights.
You will not be required to pay return shipping costs where a return is required because of a fault or an error on our part.
Refunds
Once your return has been received and inspected, your refund will be processed to your original payment method.
Where applicable under consumer law, any standard delivery charge originally paid will also be refunded. If you selected a premium or expedited delivery service, any amount above our standard delivery charge may not be refundable.
Please allow your payment provider's normal processing time for the refund to appear in your account.
International Returns
Customers returning orders from outside the United Kingdom are responsible for arranging and paying for return shipping unless the product is faulty, incorrect or otherwise eligible for GWS-funded return shipping.
When completing customs documentation, returned goods should be clearly identified as a return where applicable.
Any statutory consumer rights applicable in your country remain unaffected by this Returns Policy.
Exchanges
If you wish to exchange your strap for a different colour, size or model, please contact our customer service team.
Unless the exchange is required because of a fault or an error by Geneva Watch Straps, the customer is responsible for returning the original item.
Statutory Rights
Nothing in this Returns Policy limits or excludes any rights you may have under applicable consumer protection law.
If more than 15 business days have passed since we’ve approved your return, please contact us.